Refund policy

We currently don’t offer refunds, but we're happy to help if something isn’t right.

If you receive the wrong item or your product arrives damaged, you’re welcome to return it — no worries at all.

You can also check your order when it arrives and only complete payment if everything looks good.

For any issues, just reach out to us within 24 hours — we’ll make it right.

Frequently asked questions

We currently don’t offer refunds.
However, if your order arrives damaged or you receive the wrong item, we’ll happily arrange a return or replacement. Please contact us within 24 hours of delivery to resolve it quickly.

Yes — all purchases are considered final sale unless the product is defective or incorrectly shipped. We always encourage you to check your item upon delivery before completing payment.

We will work quickly to ship your order as soon as possible.
Orders are processed within 24 business hours, and delivered via Wakilni in 2–4 business days across Lebanon. You’ll get a notification once your order is on its way.

Delivery fees are calculated at checkout based on your location.
Orders above $40 are delivered for free. For smaller orders, delivery costs range between $2–$4, depending on your area and the availability of delivery drivers.
We work with our trusted partner Wakilni to keep rates fair — and you can always inspect your order before paying on delivery.